KYC and Verification

At BetWest, ensuring a secure and trustworthy environment for all our players is paramount. Identity verification is a fundamental part of maintaining this security. It allows us to confirm that you are who you claim to be, protecting your account from unauthorized access and preventing fraudulent activities. This process also helps us comply with strict regulatory requirements designed to combat financial crime and protect vulnerable individuals. Our commitment is to provide a safe, fair, and responsible gaming experience, and identity verification is a cornerstone of that commitment.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a critical regulatory requirement for all licensed gambling operators, including BetWest. The objective of KYC is multi-faceted: it helps prevent identity theft, financial fraud, money laundering, and terrorist financing. By understanding who our customers are, we can better protect both our platform and our players from illicit activities. It is a continuous process, not a one-time event, and may involve periodic re-verification.

Verification is an ongoing process that may be triggered at several points during your relationship with BetWest. Typically, initial verification occurs upon registration or before your first withdrawal. However, we may request further verification at any time, including, but not limited to, the following circumstances:

• When you reach certain deposit or withdrawal thresholds.
• If there are changes to your personal information.
• If we detect unusual or suspicious activity on your account.
• As part of our periodic regulatory compliance reviews.
• To comply with specific requests from our licensing authority.

Cooperation with these requests ensures continued access to BetWest's services.

To complete the verification process, BetWest may request various documents. These documents are generally categorized into proof of identity, proof of address, and proof of payment method. The specific documents required can vary based on your jurisdiction, the type of account activity, and the information we already hold. All documents submitted must be clear, valid, and show all relevant details. We will inform you precisely which documents are needed when a verification request is made.

To verify your identity, we typically require a clear, color copy of one of the following government-issued identification documents:

• Passport: The full photo page, showing your photograph, name, date of birth, place of birth, nationality, signature, issue date, and expiry date.
• National Identity Card: Both the front and back of the card, clearly displaying your photograph, name, date of birth, and document number.
• Driving Licence: Both the front and back of the licence, showing your photograph, name, date of birth, and document number.

The document must be valid and not expired. We may request a "selfie" holding your ID for enhanced security measures.

To confirm your residential address, BetWest requires a document issued within the last three months, clearly showing your full name and current residential address. Acceptable documents include:

• Utility bill (e.g., electricity, water, gas, internet, landline phone bill). Mobile phone bills are generally not accepted.
• Bank statement or credit card statement.
• Government-issued tax bill or council tax statement.
• Official letter from a government authority.

The document must be dated within the last 90 days and clearly display the issuing authority's logo or letterhead.

To verify the ownership of your payment methods, BetWest may request specific documentation related to the deposit or withdrawal method used. This is to ensure that funds are handled securely and to prevent unauthorized use. Examples include:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle six digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• Bank Statements: A recent bank statement clearly showing your name, bank logo, account number, and recent transactions to or from BetWest.
• E-Wallet Screenshots: A screenshot of your e-wallet account page, clearly showing your name and the registered email address or account ID.

The specific requirements will be communicated to you based on the payment method in question.

In certain situations, particularly for larger transactions or if specific risk factors are identified, BetWest may be required to conduct Enhanced Due Diligence (EDD) and request information regarding your source of funds (SOF) or source of wealth (SOW). This is a regulatory requirement to prevent money laundering and terrorist financing. We may ask for documents such as:

• Payslips or employment contracts.
• Bank statements showing accumulated savings.
• Proof of inheritance or property sale.
• Business ownership documentation.

All information provided will be treated with the strictest confidence and used solely for compliance purposes. Our goal is to understand the legitimate origin of the funds used for betting activities on BetWest.

Once you submit your documents, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible. Typically, the initial review is completed within 24-48 hours. However, during peak times or if further information is required, it may take longer. We will notify you via email or through your BetWest account messaging system regarding the status of your verification. If there are any issues or if additional documents are needed, we will clearly communicate these requirements.

BetWest takes the security and privacy of your personal documents very seriously. All documents you provide are stored securely in encrypted databases, accessible only by authorized personnel for verification and compliance purposes. We adhere to strict data protection regulations, including GDPR, to ensure your information is protected from unauthorized access, loss, or misuse. Your documents will not be shared with third parties unless required by law or our licensing authority, and only under strict confidentiality agreements.

BetWest is fully committed to combating money laundering and terrorist financing. Our KYC and verification procedures are an integral part of our Anti-Money Laundering (AML) framework. We operate in strict compliance with all applicable AML laws and regulations mandated by our licensing authority. This includes monitoring transactions, reporting suspicious activities to relevant authorities, and maintaining comprehensive records. By verifying your identity and source of funds, we contribute to a safer financial ecosystem and prevent our platform from being used for illicit activities.

Playing at BetWest is strictly restricted to individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. Age verification is a mandatory part of our KYC process. We use various methods, including requesting identification documents, to confirm your age. Any account found to belong to a minor will be immediately suspended, and all winnings will be voided. Protecting minors from gambling is a core responsibility, and we employ robust measures to prevent underage gambling on our platform.

If your verification is delayed, it may be due to unclear documents, missing information, or a high volume of requests. We will contact you if we need anything further. If verification is unsuccessful, it could be for several reasons, including inconsistencies in the provided information, fraudulent documents, or an inability to verify your identity or address through official databases. In such cases, your BetWest account may be suspended or closed, and any funds may be withheld in accordance with our terms and conditions and regulatory obligations. We will always endeavor to explain the reasons for an unsuccessful verification, where permissible by law.

If you have any questions about the KYC and verification process, or if you require assistance with submitting your documents, our customer support team is available to help. You can reach us via our live chat feature, email, or through the contact form on the BetWest website. Please do not hesitate to contact us, we are here to guide you through the process and ensure a smooth experience. Your cooperation is greatly appreciated as it helps us maintain a secure and compliant gaming environment for everyone.